Terms of Service

Last updated: April 6, 2026

1. Acceptance of Terms

By accessing or using SupCMMS (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service. These Terms apply to all visitors, users, and organizations that access or use the Service.

2. Description of Service

SupCMMS is a cloud-based Computerized Maintenance Management System (CMMS) that allows organizations to manage work orders, assets, preventive maintenance, inventory, and maintenance teams. The Service is provided as-is on a subscription basis with free and paid tiers.

3. Account Registration

To use the Service, you must register for an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials. You must promptly notify us of any unauthorized use of your account. We are not liable for any loss arising from your failure to keep your credentials secure.

Organizations (“tenants”) may invite additional users. The tenant admin is responsible for all activity occurring under their organization's account.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws.
  • Attempt to gain unauthorized access to any part of the Service or its infrastructure.
  • Upload malicious code, viruses, or any software intended to disrupt the Service.
  • Use automated means (bots, scrapers) to access the Service without our express written permission.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Resell or sublicense access to the Service without prior written consent.

5. Subscription Plans and Billing

SupCMMS offers a free Freemium plan and a paid Team plan. Paid plans are billed through Paddle, our payment processor. By subscribing to a paid plan, you agree to Paddle's terms and conditions.

New Team plan registrations receive a 30-day free trial. After the trial period, your account will be downgraded to the Freemium plan unless a payment method is provided.

We reserve the right to change pricing at any time with 30 days' notice to existing subscribers. Continued use of a paid plan after a price change constitutes acceptance of the new pricing.

6. Data Ownership

You retain full ownership of all data you upload or create within the Service (“Customer Data”). We do not claim any intellectual property rights over your Customer Data.

You grant us a limited, non-exclusive license to store, process, and display your Customer Data solely for the purpose of providing the Service to you.

7. Service Availability and Modifications

We aim to provide high availability but do not guarantee uninterrupted access to the Service. We reserve the right to modify, suspend, or discontinue the Service (or any feature thereof) at any time with reasonable notice.

We may perform scheduled maintenance that temporarily affects availability. We will endeavor to conduct maintenance during off-peak hours.

8. Intellectual Property

The Service, including its design, code, trademarks, and content (excluding Customer Data), is owned by SupCMMS and protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trademarks or proprietary materials.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPCMMS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Termination

You may terminate your account at any time by contacting us. We may suspend or terminate your account if you violate these Terms or engage in conduct we deem harmful to the Service or other users.

Upon termination, your Customer Data will be deleted within 30 days. Provisions of these Terms that by their nature should survive termination (including Sections 8, 9, and 10) will remain in effect.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Serbia, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Serbia.

13. Changes to These Terms

We reserve the right to update these Terms at any time. We will provide at least 14 days' notice before material changes take effect by posting the updated Terms on this page and updating the “Last updated” date. Continued use of the Service after changes become effective constitutes acceptance.

14. Contact

Questions about these Terms? Contact us at hello@supacmms.com or via our contact form.